Retail FAQs
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One jacket in any size.
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Unless you are buying wholesale, we do not offer reduced pricing for order multiple jackets.
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Up and Away sells Americana- and Canadian-themed novelty jackets. They look great, are durable, and are loved by kids, parents, grandparents, and friends.
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We have many accounts around the globe. We are grateful to the many close relationships that have been built with our retailers over the years, and respect their privacy.
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Up and Away does not have an official guarantee. Each jacket's lifespan is solely based on the customer’s usage and care. Many customers wear our jackets until they outgrow them, and then a younger sibling is still able to wear it.
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All major credit cards are accepted.
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Please see our Shipping Information page.
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Up and Away usually processes and ships orders within one to two business days. We use UPS Ground and USPS for most domestic shipments. International orders take a little longer to process.
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Please see our Shipping Information page.
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Up and Away ships orders all around the world. FedEx, DHL, and the U.S. Postal Service are generally used depending on the quantity of jackets ordered. Shipment estimates are provided in advance.
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You can email us at upandawayjackets@gmail.com or call us at (888) 377-8989
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You can view our return and exchange policy here.